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Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Discus Hans USAs relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Terms and Conditions

The term “Discus Hans USA” or “us” or “we” refers to the owner of the website whose registered office is 4413 Necker Avenue Baltimore Maryland 21236. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.

 

Shipping Information

We only ship in the USA (incl. Alaska) excluding PR. For shipping to Hawaii contact us because you need an import certificate.

We ship all of our fish with FedEx priority overnight to your door. Hold at a FedEx location is possible. All shipments will be dropped off at FedEx in the evening and you will receive them in most areas before 10:30am. Some rural areas have a later delivery time.

We ship Monday through Thursday for delivery the next morning. Shipping Friday for Saturday delivery is available but only by special request.

We use special styro boxes, all fish will be at least double bagged with pure oxygen. If needed we will use 1 or more heat packs (no extra charge)

Let us know on your order what morning you want to receive the fish. We have to put the Discus off food for 24 hours before shipping.

We will inform you in advance what day we ship, we will email you the shipping information including the FedEx tracking number so you can track the package, trough the store.

For information on this see: http://www.fedex.com/us/

Discus Hans USA or discusfishstore.com is not responsible for packages stolen after delivery by FedEx.

Live arrival

We take the quality of our fish, as well as our customer service, very seriously.

We guarantee only Live arrival on first delivery attempt from FedEx.

We take pride in loosing very few Discus in shipping, in the case of a Dead On Arrival, send us an email (discus-hans@comcast.net) within 2 hours after delivery with a good quality picture of the dead fish and the DOA arrival will be replaced without any discussion.

Shipping costs are not covered under the guarantee.

After the Discus are placed in the customers tank we can’t take any longer any responsibility.

Note: Discus sizes or color are not guaranteed. Occasionally a discus may be smaller or larger than the size listed. Typically all discus will be within a quarter of an inch of the listed size. We will not refund or replace any discus that is within 0.5 inch of the listed size. Please rest assured we are in business to sell quality fish and to provide an enjoyable experience to our customers.

We pride ourselves on excellent customer service and we will make your experience with us a great one.

Refund/Return policy

As stated we only guarantee live arrival, we do not accept any fish shipped back to us.